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Ladieswear Department Manager

2 months ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and experienced Ladieswear Supervisor to join our team at Flannels in the Metro Centre. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of visual presentation in our stores.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Possess a real passion for beauty and for delivering a world-class client experience
  • Coach and develop sales team members to ensure they meet their targets and provide excellent customer service
  • Ensure brand standards are delivered and all operational tasks are completed
  • Pro-actively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements

  • Demonstrate a high level of personal energy
  • Confident, assertive, and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

About Us

Flannels is the luxury fashion destination for men and women, home to an edit of over 100 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, Flannels offers a luxury lifestyle that is as traditional as it is modern.