Ladieswear Floor Supervisor
3 weeks ago
Role Overview
We are seeking a highly motivated and experienced Ladieswear Floor Supervisor to join our team at Flannels, a luxury fashion destination for men and women. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.
Key Responsibilities
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confidently make recommendations to achieve sales and targets
- Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required
- Proactively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products, and in-store events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the sales team
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Requirements
- Demonstrates a high level of personal energy
- Confident, assertive, and personable
- Positive and enthusiastic with a can-do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Benefits
- Basic Salary £28,256
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission-led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount
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