Ladieswear Floor Supervisor

3 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and experienced Ladieswear Floor Supervisor to join our team at FLANNELS, a luxury fashion destination for men and women. As a Supervisor, you will be responsible for providing exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.

Key Responsibilities:

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Passionate about the industry and trends
  • Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required
  • Pro-actively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

About You:

We are looking for a confident, assertive, and personable individual who is passionate about luxury fashion and providing exceptional customer service. You will be a natural coach and leader, with a can-do attitude and a strong work ethic. You will be self-driven to upskill and learn, with a resilient and resourceful approach to challenges.

What We Offer:

  • Basic Salary £28,256
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Cycle to work scheme
  • Group Wide 20% Discount across all Frasers Group brands

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