Ladieswear Floor Supervisor

3 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

Company Overview

FLANNELS is a luxury fashion destination for men and women, offering an edit of over brands from established international designers to contemporary labels.

The Opportunity

As a Supervisor, you will provide exceptional customer service, using excellent product and brand knowledge to inspire customers and exceed their expectations.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Pro-actively engage with clients to develop customer loyalty
  • Maintain high standards of visual presentation in stores
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile

  • Demonstrates a high level of personal energy
  • Confident, assertive and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

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