Current jobs related to Customer Success Manager - London, Greater London - Semasio

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Customer Success Advocate

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Customer Success Coordinator

    5 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, and we are seeking a skilled Customer Success Coordinator to join our growing customer-facing team.This role offers a unique opportunity to develop your skills in a fast-paced environment, working closely with clients to understand their needs and provide...

  • Director of Customer Success Transformation

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleAbr Talent is seeking a highly experienced Director of Customer Success Transformation to lead the Customer Success strategy for our client, a high-growth MedTech solution company.Key ResponsibilitiesDevelop and execute a Customer Success strategy that drives business growth and customer satisfaction.Lead a team of 3 and create a best-in-class...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Sphere Digital Recruitment Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Sphere Digital Recruitment. As a Customer Success Manager, you will be responsible for driving the success of our clients' most important customers.Key ResponsibilitiesManage a portfolio of customers, collaborating closely with the Head of Customer...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Whereby Full time

    Position OverviewWe are seeking an experienced Customer Success Manager to join our team at Whereby. This role is responsible for ensuring the success of our customers by developing and executing strategic action plans tailored to their specific needs. The ideal candidate will have a proven track record in customer success, account management, and...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom THG Full time

    {"Job Title": "Customer Success Manager", "About THG Ingenuity": "THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.", "Our Client Portfolio": "Our client portfolio includes globally recognized...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Propel Full time

    Customer Success OpportunityWe are seeking a driven individual to join our team at Propel as a Customer Success Manager.ResponsibilitiesManage a diverse portfolio of customers across various industries, sizes, and locations.Develop and execute customer success plans to achieve key performance indicators.Deliver exceptional customer experiences through...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Sitetracker Full time

    The OpportunityWe are seeking a seasoned Customer Success Manager to join our EMEA team. As a Customer Success Manager, you will work closely with customers to ensure successful adoption and utilization of the Sitetracker platform.The ideal candidate will have a strong background in SaaS companies, excellent communication skills in German, and experience in...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Customer Success ManagerWe're seeking a seasoned Customer Success Manager to join our team at CarbonChain. As a trusted partner to our strategic accounts, you'll drive value and successful business outcomes. Your expertise in decarbonization and customer success will help our clients achieve their climate goals.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Everlaw Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Everlaw. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our product. You will work closely with our technical and business teams to deliver...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Seenit Digital Limited Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Seenit Digital Limited. As a key member of our Customer Success Team, you will be responsible for delivering value to our customers through joint success planning and enablement.The ideal candidate will have experience working at a SaaS business with a proven track record of...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Findable AS Full time

    Customer Success ManagerFindable is seeking a Customer Success Manager to join our UK team. As the main point of contact for our UK-based clients, you will work closely with our Customer Success and Product teams to ensure our clients achieve their business goals and are fully supported in their use of our platform.Key Responsibilities:Lead the onboarding...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team in Europe. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our platform, and driving growth across the region.Key...

  • Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom ContraForce Full time

    Customer Success Manager Job DescriptionWe are seeking a proactive and passionate Customer Success Manager to join our dynamic team at ContraForce.The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services.This role requires a strong focus on...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Natterbox Limited Full time

    The Customer Success team at Natterbox Limited plays a vital role in retaining, growing, and improving our customers' use of our product. As a Customer Success Manager, you will enable our customers to achieve an enhanced product understanding and service utilisation, resulting in customer satisfaction and increased retention and growth.Key...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom SAS Full time

    We are seeking a seasoned Customer Success Manager to lead our Customer Success Operations team in the UK, Ireland, and US. This is a 1-year fixed-term contract, offering an exciting opportunity for a dynamic professional to drive customer strategy and program development.The ideal candidate will have at least 3 years of experience in Customer Success...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Genius Sports Group Full time

    At Genius Sports Group, we're seeking a Customer Success Manager to drive growth and manage a subset of client accounts. This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding and growth process, ability to consistently communicate our value, and early...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    At Klaviyo, we're seeking a Customer Success Manager to join our team in London. As a critical part of our customer success strategy, you'll be responsible for exceeding customer expectations and helping them grow.Key Responsibilities:Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and...

Customer Success Manager

1 month ago

London, Greater London, United Kingdom Semasio Full time
Job Description

As a Customer Success Manager - Technical Account Lead at Semasio, you will play a hybrid role combining both customer success management and technical account management responsibilities. Your primary goal will be to build strong relationships with clients, provide technical support and training, ensure successful client onboarding, and optimize the use of Semasio's Semantic Targeting Platform.

Key Responsibilities:

  • Build and maintain strong relationships with clients across EMEA, including media agencies, trading desks, publishers, and direct advertisers.
  • Provide technical support and consultation on the Semantic Targeting Platform to both external and internal clients.
  • Conduct technical assessments of client needs and offer tailored recommendations to optimize advertising campaigns.
  • Provide product training and guidance to clients for successful onboarding and ongoing optimization.
  • Handle technical troubleshooting through the ticketing system and help clients build custom segments for their programmatic campaigns.
  • Plan internal training sessions to enhance the team's technical knowledge and client engagement strategies.

Requirements:

  • Bachelor's degree in Business, Marketing, Computer Science, or a related field.
  • ~3+ years of experience in a Customer Success role or similar, preferably in consulting and managing complex software solutions.
  • ~ Strong technical background with expertise in ad serving platforms, programmatic advertising, data management platforms (DMPs), and related technologies.
  • ~ Strong sales and relationship-building skills with a hands-on mentality and a drive to learn and understand new topics.
  • ~ Fluency in English is required and in German preferred.

What We Offer:

  • Health Insurance
  • Company pension scheme
  • Half-day Fridays, to start your weekend early
  • 28 days PTO (plus the 24th and 31st December if on weekdays)
  • Dedicated volunteer days & office events