Customer Service Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Austin Fraser Full time
Field Representative Job Description

Salary and Benefits:

We offer a competitive basic salary of £26,500, along with a company car available for personal use. Our monthly incentive payment scheme rewards outstanding performance, and you'll enjoy 28 days' holiday (including bank holidays) rising by one day each year. You'll also have access to our Employee Assistance Scheme, Annual Salary Reviews, and vouchers on your birthday each year.

Job Responsibilities:

This role requires a professional who can act as a representative of the client, delivering a range of services that meet the needs of various utility companies. Key responsibilities include gathering customer data, conducting PDV visits, negotiating payment arrangements, executing documentation, and executing warrants.

Requirements:

  • Full clean UK driving license
  • Working hours: 8 - 5:30pm Monday to Thursday, 8 - 5:00pm Friday
  • Previous experience in debt negotiation/collection, customer service, conflict resolution desirable but not essential
  • Ability to work alone or as part of a team, indoors and outdoors
  • Excellent standard of spoken English
  • Ability to make quick decisions/judgements


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