Sales and Retention Lead

1 day ago


East Kilbride, South Lanarkshire, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a dynamic organization that values its employees. As a leading retailer, we prioritize our team's growth and well-being.

We are currently seeking a highly skilled Sales and Retention Manager to join our Everlast Gyms team. The successful candidate will be responsible for driving new member sales, maximizing retention, and overall growth of the live member movement.

Salary

The estimated annual salary for this position is £30,000 - £40,000 depending on experience.

Job Description

  • Represent Frasers Group as an ambassador for fitness, promoting our brand values and standards.
  • Demonstrate our elevated ways of working always, embodying the company culture.
  • Advocate for our FUNDAMENTALS sales process, leading by example and supporting the wider team to improve confidence and performance.
  • Focus on driving new member sales and retaining existing members to grow the live member movement.
  • Owning the activity planners for the gym, ensuring they are thorough, well-planned, and executed.
  • Implement strategies to increase lead generation both internally and externally.
  • Monitor our dashboards and KPIs, communicating key insights to the wider team.
  • Drive all revenue lines from membership sales to product and secondary, to drive profitability of the gym.
  • Prepare and deliver monthly sales presentations to the wider management team.
  • Build key relationships with local businesses to evolve local partnerships.
  • Develop the #WeMoveBusinesses membership opportunities (both new and existing).
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
  • Buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate.
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis.
  • Support the General Manager and wider team with any operational tasks necessary to ensure the business operates correctly, including Health & Safety, Facilities, Maintenance, Recruitment.
  • Deliver consistently high standards of cleanliness and presentation at all times whenever in the gym.

Required Skills and Qualifications

  • Passion for health, fitness, and wellness.
  • Strong leadership qualities.
  • Adaptability in communication style.
  • A positive, solutions-driven mindset in the face of adversity.
  • A member champion mentality with exceptional interpersonal skills.
  • Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.


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