Triage Assessor for Employee Assistance Programme

1 week ago


Southport, Sefton, United Kingdom WhereToTalk Full time
Triage Assessor Role for Employee Assistance Programme

MCL Medics, a leading provider of Employee Assistance Programmes, is seeking a newly qualified level 4 counsellor to join our team in Southport.

We are dedicated to delivering high-quality services to our clients, and this role presents an exciting opportunity for a skilled and motivated individual to make a meaningful contribution to our organisation.

About the Job

The successful candidate will work as a Triage Assessor, responding to client inquiries, arranging appointments, and maintaining accurate records.

Main Responsibilities

  • Client interactions, assessment, appointment scheduling, and collaboration with the EAP team.
  • Providing a supportive and empathetic service as the primary point of contact for clients.
  • Efficient documentation of client interactions using keyboard skills.
  • Previous experience in handling incoming calls will be advantageous.

Required Qualifications

  • Minimum completion of level 4 in Counselling.
  • Over 100 hours of counselling experience.

Employment Benefits

We offer a rewarding employment package, including a competitive salary, 25 days' holiday, company pension scheme, enhanced sick pay, employee assistance programme, life assurance, and professional registration fees reimbursement.

MCL Medics is a progressive organisation offering opportunities for growth and professional development.



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