Assistant Front Office Manager

4 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Assistant Front Office Manager

Job Summary:

We are seeking an exceptional Assistant Front Office Manager to join our team at Raffles London. As a key member of our Front Office department, you will be responsible for providing guidance and leadership in managing daily operations and delivering exceptional guest experiences.

Key Responsibilities:

  • Provide guidance and leadership to Front Office team members in managing daily operations
  • Ensure exceptional guest experiences through efficient and courteous service
  • Manage front desk and switchboard operations to maintain high standards
  • Contribute to setting up pre-opening standards and objectives in line with Raffles vision
  • Develop and implement strategies to improve guest satisfaction and loyalty

Requirements:

  • Previous experience in luxury hotel environment with LQA, Forbes 5* or equivalent standards
  • Proven track record of providing high levels of service under pressure
  • Exceptional communication and customer service skills
  • Strong time management skills with ability to multi-task
  • Well-developed technical and computer skills

What We Offer:

  • Competitive salary
  • 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years
  • Length of service awards for every year of service
  • Life Assurance to all colleagues
  • Enhanced sick pay
  • Enhanced maternity, paternity and adoption pay
  • Free dry cleaning for uniform and an allowance for personal items
  • Season ticket loans and cycle to work scheme
  • Colleague gifting to celebrate special occasions
  • Paid days off to move house or give back time to a charity of your choice
  • Internal learning and development programmes tailored to you
  • Fun-filled events, whether that's a pub quiz, team run or festive party
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide
  • Worldwide development opportunities across Accor's extensive brand portfolio

About Us:

Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses. We offer a unique and luxurious experience for our guests, with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Why Choose Us:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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