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Business Analysis Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom ClearCourse Full time

Job Summary:

The Business Analysis Team Lead will be responsible for leading a team of Business Analysts in delivering new customer implementations and customer-led changes to existing products within the ClearCourse Membership Service (CCMS) area.

Key Responsibilities:

  • Lead and manage a team of Business Analysts to ensure timely delivery of projects and adherence to CCMS Business Analyst guidelines and processes.
  • Develop and maintain an in-depth understanding of current products and services to identify opportunities for improvement and growth.
  • Collaborate with internal and external stakeholders to develop and implement business solutions that meet customer needs and goals.
  • Ensure projects are delivered on time, within budget, and to the required quality standards.
  • Provide coaching, mentoring, and training to team members to enhance their skills and knowledge.
  • Identify and address potential performance issues through effective management, leadership, coaching, and training.
  • Work closely with the Project Manager and clients to ensure project progress and deliverables are communicated effectively.

Requirements:

  • Minimum of 5 years of business analysis experience in a software development environment.
  • Strong leadership and team management skills.
  • Previous experience of working within membership services.
  • Excellent written and verbal communication skills, with the ability to present to a range of audiences.
  • Proficient in Visio with workflow design in BPMN.
  • Experience working with Jira and/or DevOps.
  • Ability to engage with all levels of internal and client organizations, constructively challenging and influencing others to achieve the best solution.
  • Exceptional analytical and conceptual thinking skills.
  • A proven track record of following through on commitments.
  • Well-organized with the ability to manage multiple projects concurrently within project timeframes.
  • Excellent planning, organizational, and time management skills.

About ClearCourse:

ClearCourse is a disruptive tech company with a mission to help our customers' businesses become even better. We're growing rapidly, currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs in London and Preston, and operations in various locations across the UK and overseas, we're committed to delivering innovative solutions that meet the evolving needs of our customers.