IT Business Analysis Director

3 weeks ago


Birmingham, Birmingham, United Kingdom Hays PLC Full time
Job Title: IT Business Analysis Manager

Lead IT Business Analyst, Hybrid Role, Permanent

Job Summary:

This is a high-calibre business analysis professional role, leading the IT Business Analysis team, responsible for undertaking critical and continual reviews of business processes across the organisation and delivering major organisational process improvement initiatives.

Key Responsibilities:
  • Manage the IT Business Analysis team, ensuring senior managers and the wider team are motivated and meet their objectives.
  • Lead additional contract resources for major initiatives such as the FtP End to End Review programme.
  • Lead the Business Analysts Working Group, promoting effective communication and buy-in between IT and business teams.
  • Identify, design and oversee IT developments for the benefit of staff, e.g. improvements to CRM.
  • Design a GDC service catalogue process, including completion of comprehensive 'as is' and 'to be' process maps.
  • Define deliverables, resource requirements and work plans for all IT projects and manage their development and delivery.
  • Lead on the IT Change Management process, responsible for the management of the IT Change Advisory Board and coordination of the IT Change Request process.
  • Develop a continuous service improvement culture within IT to ensure it can continue to evolve in line with the changing business environment.
Personal and Professional Skills:
  • Demonstrable business process analysis and re-engineering skills, transforming the efficiency of administrative processes.
  • Proven line management experience and skills, including managing performance in a project and operational environment.
  • Identify improvement opportunities in business processes, working methodologies and behaviours.
  • Support wider Teams in shaping creative solutions for addressing identified improvement areas.
  • Self-driven, results-oriented with a positive outlook and a clear focus on high quality.
  • Expertise in continuous improvement management, including working knowledge of Lean, Kaizen operational process and procedure.
Requirements:
  • Proven experience of managing a Business Analyst function.
  • Experience of building successful and effective relationships with internal and external stakeholders.
  • Experience of developing, coaching and managing staff.
Benefits:
  • 25 days annual leave plus 8 days bank holiday, rising to 28 days after 2 years' service.
  • Life Insurance.
  • Employee pension scheme up to 10%.
  • Various lifestyle benefits, including cycle to work scheme, gym memberships, eye vouchers and season ticket loans.


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