Service Coordinator
16 hours ago
About the Role
We are seeking a skilled Service Coordinator to join our team at Dräger. As a key member of our Service and Repairs team, you will play a vital role in ensuring the efficient processing of customer equipment and the delivery of high-quality services.
Key Responsibilities
- Create suitable service orders within SAP for all receipts into the workshop
- Physical processing of customer equipment, including generation of customer service order acknowledgments
- Preparation and supply of customer quotations, creation of customer invoices, and dispatch documentation
- Ensure accuracy of repair documentation and chase outstanding customer orders within specified targets
- Monitor and maintain customer details, ensuring departmental targets are achieved
- Provide first-line technical advice for customers regarding repairs and communicate effectively on all repair queries
Additional Responsibilities
- Undertake personal development and training as required, assist with projects as directed, and provide administrative support to Repair Centres when requested
Shared Responsibilities
All employees at Dräger have a responsibility to comply with the Integrated Management System, minimize environmental impact, and promote safe working conditions.
Reporting Relationships
This role reports to the Manager and works closely with the Lead Administrator.
Work Environment
The service administration team is part of the wider Service & Repairs team, consisting of 24 people.
Requirements
- GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience
- Proven administration and coordination skills, experience in a range of customer administration activities, and working knowledge of SAP
- Customer service experience, strong IT skills, and ability to prioritize workload to ensure customer expectations are achieved
Benefits
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme, discounted critical illness cover, dental cover, and partner life assurance
- Healthcare cash plan, subsidised canteen, discounted shopping & leisure vouchers, and salary sacrifice car scheme
- Cycle to Work and Gym membership discounts – up to 25%
- Charity Giving scheme
About Dräger
At Dräger, we have a clear vision to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay, and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply.
We develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
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