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Customer Service Representative
2 months ago
We are seeking a highly organized and methodical Customer Service Advisor to join our team at Links Recruitment Ltd. As a key member of our art industry team, you will be responsible for providing exceptional customer service to our clients and stakeholders.
Main Responsibilities:- Taking Inbound Calls: You will be the first point of contact for our art team, handling incoming calls and emails from galleries, agents, artists, and buyers regarding the collection and shipping of artworks.
- Data Entry: You will be responsible for accurately booking collections, deliveries, and shipments onto our shipping system, CODA.
- Tracking Shipment Progress: You will monitor the progress of shipments through our supplier network and update CODA with the latest delivery information and Proof of Delivery (POD). You will also advise the art team and clients of any delays.
- Pricing and Quoting: You will learn to price and quote for packing, insurance, and shipping services.
- Packing and Storage: You will book packing jobs with our professional packing partner and arrange storage at our premises for art clients.
Requirements: To be successful in this role, you will need to be highly organized, methodical, and possess excellent telephone and email communication skills. Good keyboard skills and sound geographical knowledge are also essential. Full training on our shipping system will be provided.
