Customer Service and Support Specialist

3 weeks ago


London, Greater London, United Kingdom Elite Dynamics Full time £30,000
Job Summary

Elite Dynamics is seeking a highly skilled Customer Service and Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Resolve support tickets in a timely and efficient manner, adhering to Incident Management procedures and documentation standards.
  • Continuously improve the availability and quality of customer-facing how-to materials, such as FAQs, tipsheets, knowledge base documentation, and video content.
  • Escalate tickets appropriately to ensure high-quality customer service delivery.
  • Work closely with the 1st line Customer Services team to aid in their ongoing knowledge of Elite's CRM and CRM-related solutions.
  • Seek improvements to content and project delivery services based on insights gleaned from support ticket data.
  • Perform hands-on system builds with the support of the CE Lead Consultant and CE Consultant.
  • Work with project managers to provide updates of progress in a timely manner, while complying with all project governance requirements.
  • Assist in the testing of new releases, customer implementations, and software modifications.

Requirements
  • 1+ years of Microsoft Dynamics 365 product experience, ideally with CRM and Business Central, in a support, administrative, and/or consultative capacity.
  • Knowledge of the Holiday Park and/or Marinas industry.
  • Experience supporting and training users on Dynamics 365 platforms, most notably CRM.
  • Understanding of the Microsoft Office 365 stack.
  • Superior customer service skills with the ability to deliver technical support with patience, efficiency, and empathy.
  • Basic knowledge of Microsoft Workflows, Power Automate, Power Platform, and Power BI.

What We Offer
  • 25 Days holiday per year + Statutory holidays.
  • Comprehensive benefits package, including Life Insurance.
  • Opportunities for professional development and career advancement.
  • Flexible remote work policy for employees.


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