Customer Service and Support Specialist
3 weeks ago
Elite Dynamics is seeking a highly skilled Customer Service and Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Resolve support tickets in a timely and efficient manner, adhering to Incident Management procedures and documentation standards.
- Continuously improve the availability and quality of customer-facing how-to materials, such as FAQs, tipsheets, knowledge base documentation, and video content.
- Escalate tickets appropriately to ensure high-quality customer service delivery.
- Work closely with the 1st line Customer Services team to aid in their ongoing knowledge of Elite's CRM and CRM-related solutions.
- Seek improvements to content and project delivery services based on insights gleaned from support ticket data.
- Perform hands-on system builds with the support of the CE Lead Consultant and CE Consultant.
- Work with project managers to provide updates of progress in a timely manner, while complying with all project governance requirements.
- Assist in the testing of new releases, customer implementations, and software modifications.
Requirements
- 1+ years of Microsoft Dynamics 365 product experience, ideally with CRM and Business Central, in a support, administrative, and/or consultative capacity.
- Knowledge of the Holiday Park and/or Marinas industry.
- Experience supporting and training users on Dynamics 365 platforms, most notably CRM.
- Understanding of the Microsoft Office 365 stack.
- Superior customer service skills with the ability to deliver technical support with patience, efficiency, and empathy.
- Basic knowledge of Microsoft Workflows, Power Automate, Power Platform, and Power BI.
What We Offer
- 25 Days holiday per year + Statutory holidays.
- Comprehensive benefits package, including Life Insurance.
- Opportunities for professional development and career advancement.
- Flexible remote work policy for employees.
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Specialist, you will work closely with the wider client management team to ensure client queries, issues and difficulties...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a skilled Customer Support Specialist to join our growing team at ABR Talent. As a Customer Support Specialist, you will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution.Key Responsibilities:Manage client...
-
Customer Service and Support Specialist
19 hours ago
London, Greater London, United Kingdom J.P. Boden & Co. Limited Full timeJob OverviewWe are seeking an experienced Customer Service and Support Specialist to join our European customer service team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.
-
Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking a highly skilled Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.Key Responsibilities:Handle end-user support queries and provide...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and...
-
Customer Service Support Specialist
4 weeks ago
London, Greater London, United Kingdom Chestertons International Full timeJob Title: Customer Service Support SpecialistHours: 40 hours per week, Monday - Friday (hybrid role once settling in period has been passed) / part-time would be consideredLocation: IslingtonBasic salary: £28,000 per annumWe are seeking a highly organized and thorough individual to join our Property Management Department as a Customer Service Support...
-
Sales and Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom Hays Business Support Full timeJob Summary: We are seeking a highly motivated and organized customer service professional to join our sales team on a temporary basis. The ideal candidate will have previous experience in sales or customer service and be available to start immediately.Key Responsibilities:Promote products or services to generate salesProvide excellent post-sale customer...
-
Customer Service and Support Specialist
2 weeks ago
London, Greater London, United Kingdom Genflow Full timeJob Role: Customer Service and Support SpecialistAt Genflow, we work alongside established influencers to create either physical or digital products that they then sell to their following and beyond. Our team provides end-to-end services, including designing and building websites, mobile apps, content creation, product design and manufacturing, fulfillment,...
-
Customer Service Advisor
3 weeks ago
London, Greater London, United Kingdom Support Office Full timeRole OverviewWe are seeking a highly motivated and organized Customer Service Advisor to join our Support Office team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesMonitor and maintain a high level of cleanliness and presentation in our restaurant areas.Ensure...
-
Support and Guidance Specialist
3 weeks ago
London, Greater London, United Kingdom Evolve Housing + Support Full timeAbout the RoleWe are seeking a dedicated and compassionate Support and Guidance Specialist to join our team at Evolve Housing + Support. As a Support and Guidance Specialist, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key...
-
Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom The Opportunity Hub UK Full timeCustomer Support SpecialistThe Opportunity Hub UK is seeking a skilled Customer Support Specialist to join their team. As a key member of the Client Services Division, you will be responsible for delivering exceptional customer service to clients. Your primary goal will be to ensure customer satisfaction and delight.Key Responsibilities: Handling inbound...
-
Customer Service Specialist
2 weeks ago
London, Greater London, United Kingdom Square Enix Full timeAbout the Role:Customer Service SpecialistThis is a unique opportunity to join the Customer Support team at Square Enix as a Customer Service Specialist. In this role, you will work closely with the frontline call centre agents and various stakeholders to ensure a high-quality service experience for our customers.Key Responsibilities:Assist with monitoring...
-
Financial Services Customer Support Specialist
4 weeks ago
London, Greater London, United Kingdom MUFG - United Kingdom (BTMU) Full timeWe are seeking a talented and motivated individual to join our Client Support Management Team as a Financial Services Customer Support Specialist. This is an exciting opportunity to embark on a structured learning journey and gain hands-on experience in the banking industry.As a Financial Services Customer Support Specialist, you will be responsible for...
-
Customer Service Specialist
1 month ago
London, Greater London, United Kingdom Right Now Recruitment Full timeCustomer Service Specialist OpportunityRight Now Group has partnered with a leading freight forwarder to find an exceptional Customer Service Specialist to join their luxury retail handling team.We are seeking a highly organized and communicative individual to provide exceptional customer service and support to our client's customers.Key Responsibilities:Act...
-
Customer Service Specialist
1 month ago
London, Greater London, United Kingdom Right Now Recruitment Full timeCustomer Service Specialist OpportunityRight Now Group has partnered with a leading freight forwarder to find an exceptional Customer Service Specialist to join their luxury retail handling team.We are seeking a highly organized and communicative individual to provide exceptional customer service and support to our client's customers.Key Responsibilities:Act...
-
Customer Service Specialist
1 week ago
London, Greater London, United Kingdom PAIGE Full timeCustomer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our PAIGE team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our clients.Key Responsibilities:Assist and interact with customers in a warm...