Regional Operations Manager
9 hours ago
We are seeking a seasoned professional to fill the role of Regional Operations Manager at Dove & Hawk. As a key member of our team, you will be responsible for overseeing a team of Block Managers and ensuring the efficient management of residential blocks within your assigned area.
About the Role:
- Lead a team of Block Managers, providing guidance and mentorship to ensure high performance and effective team dynamics.
- Act as the main point of contact for key clients, managing client expectations and delivering exceptional service.
- Ensure compliance with Health & Safety regulations, building codes, and fire safety requirements.
Key Responsibilities:
- Team Leadership and Development:
- Conduct regular one-on-one meetings and performance reviews with Block Managers.
- Mentor and develop Block Managers to achieve their full potential.
- Client Relationship Management:
- Develop and maintain strong relationships with clients, residents' associations, and local authorities.
- Regularly review service delivery with clients and address any concerns.
- Operational Oversight:
- Ensure Block Managers effectively manage day-to-day operations, including property inspections and maintenance.
- Monitor property performance, including financial health and tenant satisfaction.
- Presentation and Public Speaking:
- Represent the company at client meetings and industry events, delivering presentations on property management topics.
- Conflict Management and Resolution:
- Manage disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques.
Requirements:
- MIRPM (Member of the Institute of Residential Property Management) or working towards it.
- A valid driving licence and access to a vehicle, as travel between sites is required.
- In-depth knowledge of residential property management regulations.
- Proficient in property management software and MS Office Suite.
- Strong commercial awareness with a focus on delivering results and maintaining high levels of client satisfaction.
Location and Benefits:
This is a hybrid role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.
The salary for this position is £50-60,000 per annum, plus benefits package (including car allowance, pension, and bonus).
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