Regional Operations Manager

9 hours ago


Portsmouth, Portsmouth, United Kingdom Dove & Hawk Full time
Job Title: Regional Operations Manager

We are seeking a seasoned professional to fill the role of Regional Operations Manager at Dove & Hawk. As a key member of our team, you will be responsible for overseeing a team of Block Managers and ensuring the efficient management of residential blocks within your assigned area.

About the Role:

  • Lead a team of Block Managers, providing guidance and mentorship to ensure high performance and effective team dynamics.
  • Act as the main point of contact for key clients, managing client expectations and delivering exceptional service.
  • Ensure compliance with Health & Safety regulations, building codes, and fire safety requirements.

Key Responsibilities:

  1. Team Leadership and Development:
    • Conduct regular one-on-one meetings and performance reviews with Block Managers.
    • Mentor and develop Block Managers to achieve their full potential.
  2. Client Relationship Management:
    • Develop and maintain strong relationships with clients, residents' associations, and local authorities.
    • Regularly review service delivery with clients and address any concerns.
  3. Operational Oversight:
    • Ensure Block Managers effectively manage day-to-day operations, including property inspections and maintenance.
    • Monitor property performance, including financial health and tenant satisfaction.
  4. Presentation and Public Speaking:
    • Represent the company at client meetings and industry events, delivering presentations on property management topics.
  5. Conflict Management and Resolution:
    • Manage disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques.

Requirements:

  • MIRPM (Member of the Institute of Residential Property Management) or working towards it.
  • A valid driving licence and access to a vehicle, as travel between sites is required.
  • In-depth knowledge of residential property management regulations.
  • Proficient in property management software and MS Office Suite.
  • Strong commercial awareness with a focus on delivering results and maintaining high levels of client satisfaction.

Location and Benefits:

This is a hybrid role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.

The salary for this position is £50-60,000 per annum, plus benefits package (including car allowance, pension, and bonus).



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