Client Insight Director

4 weeks ago

London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Client Insight Director to join our team at Chelsea and Westminster Hospital NHS Foundation Trust. As a key member of our team, you will be responsible for leading the design and delivery of qualitative insights activities to support the successful delivery of projects.

Main Responsibilities

  • Manage the design and delivery of qualitative insights activities to support project delivery.
  • Develop and maintain relationships with professional bodies, charities, advocacy groups, patient and public networks, and leads across North West London and elsewhere.
  • Represent ICHP in regional and national engagement and involvement networks as necessary.
  • Use project management skills to ensure tangible outcomes and measure them using various methodologies.

Person Specification

Essential Criteria

  • Demonstrable commitment to the organisation's values: Impact, Quality, Courage, and Collaboration.
  • Self-awareness in terms of emotional intelligence, biases, and personal triggers with cultural sensitivity and awareness.
  • Ability to work autonomously without supervision, making decisions or requesting management support as appropriate.
  • Ability to design and deliver creative and engaging workshop content/activities.
  • Knowledge of engagement and involvement methodologies and experience of putting these into practice.
  • Confidence coaching others around how to embed engagement into their project plans.
  • Evidence of planning and delivering projects, initiatives, or services, some of which might be multi-stranded on time.

Working with Us

At Chelsea and Westminster Hospital NHS Foundation Trust, we are committed to delivering high-quality patient care and improving health outcomes. We are looking for a talented and motivated individual to join our team and contribute to our mission.

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