Retail Clients Insights Director

4 weeks ago

London, Greater London, United Kingdom Circana Full time

Director, Retail Client Insights, EMEA

Let's be unstoppable together

Circana, the leading advisor on consumer behavior, is seeking a Director of Retail Client Insights to drive adoption, training, and insights for our Retail clients. Our Liquid Data Engage solution integrates data assets to deliver curated insights and recommended actions for customer-centric success.

Key Responsibilities

  • Assist with content delivery for clients, including client satisfaction.
  • Support exceeding revenue through high-quality service delivery and data.
  • Utilize creativity in identifying new techniques and processes.
  • Establish and track critical metrics to measure progress against quality initiatives.
  • Identify process improvement opportunities and best practices.
  • Provide project leadership and expertise in managing timelines and feedback.
  • Facilitate issue resolution for all deliverables.
  • Lead client account issue resolution and communicate resolutions and explanations.
  • Lead client training initiatives on Circana platform and tools.
  • Ensure elevated data quality and data issue resolution.

To be successful in this role, you'll need:

  • Client Engagement: Build relationships with key groups and individuals at leading Retailers.
  • Communication & Multilingual Skills: Exceptional written and verbal communication skills, with the ability to conduct impactful conversations and presentations. Proficiency in multiple languages is highly preferred.
  • Entrepreneurial Mindset: Self-starting, highly accountable, with a strong ability to anticipate problems and implement effective solutions.
  • Collaborative Approach: Highly collaborative, with experience in cross-functional team leadership and coordination.
  • Educational & Technical Proficiency: A Bachelor's degree in a relevant field. Strong command of Microsoft Office 365 and CRM platforms.

Circana Behaviours

Our shared behaviours sit at the core of our organisation. We look for people who can continuously champion these behaviours throughout the business:

  • Stay Curious: Being hungry to learn and grow, always asking the big questions.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
  • Centre on the Client: Relentlessly adding value for our customers.
  • Be a Challenger: Never complacent, always striving for continuous improvement.
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
  • Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the United Kingdom. Travel up to 20%. Occasional out-of-time-zone meetings.

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