Digital Support Specialist

2 months ago


Aldershot, Hampshire, United Kingdom Department for Transport Full time
Job Summary

We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities. We are seeking a skilled and enthusiastic individual to join our IT team as a Digital Support Technician.

The successful candidate will play a key role in providing technical support to our staff and external colleagues, troubleshooting digital incidents, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support and troubleshooting for digital incidents and service requests
  • Assist with the setup and support of onsite events and office-based services
  • Monitor service performance and identify opportunities for improvement
  • Collaborate with the IT team to resolve major issues and ensure business continuity
Person Specification

We are looking for a confident and proactive individual with a strong interest in digital technology. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

The successful candidate will be required to participate in a wellbeing and traumatic stress risk review prior to their recruitment interview.

Working Arrangements

The role requires the position holder to be on-call and available out-of-hours on a rota basis, except whilst on annual leave or by mutual agreement with their line manager. Allowances will be paid for the on-call and out-of-hours requirements once fully trained.

The successful candidate will be based in the AAIB offices in Aldershot, Hampshire, and will be required to travel to AAIB headquarters within approximately one hour as required.

Benefits

As a member of our team, you will have access to a range of benefits, including generous annual leave, attractive pension options, and flexible working arrangements.



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