Digital Support Specialist

2 months ago


Aldershot, Hampshire, United Kingdom Department for Transport Full time
Job Summary

We are committed to creating an inclusive and diverse work environment, where everyone has the opportunity to thrive. We recognize the challenges that individuals with protected characteristics may face in their careers and are dedicated to ensuring equal opportunities for all.

This role is an exciting opportunity to join our team as a Digital Support Specialist, where you will play a critical part in delivering high-quality IT services to our organization. As a key member of our IT team, you will be responsible for providing technical support and assistance to our staff and external stakeholders.

Key Responsibilities
  • Provide technical support and assistance to staff and external stakeholders, resolving day-to-day digital incidents and service requests in a timely and efficient manner.
  • Collaborate with our team to ensure the smooth operation of our IT systems, including the maintenance of hardware and software, and the implementation of new technologies.
  • Develop and maintain effective relationships with our stakeholders, providing excellent customer service and ensuring that their needs are met.
  • Contribute to the development and implementation of IT policies and procedures, ensuring that they are aligned with our organizational goals and objectives.
  • Participate in the planning and delivery of IT projects, working closely with our project teams to ensure successful outcomes.
Requirements
  • A strong understanding of digital technologies and their applications in a business environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and external stakeholders at all levels.
  • Proven problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • A collaborative approach, with the ability to work as part of a team to achieve common goals.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. As a member of our team, you will have access to a range of training and development programs, designed to help you achieve your full potential.

We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive. We recognize the challenges that individuals with protected characteristics may face in their careers and are dedicated to ensuring equal opportunities for all.



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