Digital Support Specialist

2 weeks ago


Aldershot, Hampshire, United Kingdom Department for Transport Full time
Job Summary

We are committed to creating an inclusive and diverse work environment, where everyone has the opportunity to thrive. As a Digital Support Technician, you will play a vital role in our IT team, providing technical support and assistance to our staff and external colleagues.

As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with colleagues to achieve our goals.

Key Responsibilities
  • Process and resolve digital incidents and service requests in a timely and efficient manner.
  • Provide technical support and assistance to staff and external colleagues, including troubleshooting and resolving technical issues.
  • Work collaboratively with colleagues to achieve our goals and objectives.
  • Monitor and report on service performance, identifying opportunities for improvement.
Requirements
  • A confident and proactive individual with a keen interest in digital technology.
  • Excellent customer service skills and the ability to communicate effectively with colleagues and customers at all levels.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Ability to manage own time, workload, and priorities effectively.
Working Environment

The successful candidate will be based in our offices in Aldershot, Hampshire, and will be required to travel to AAIB headquarters as needed. The role requires the position holder to be on-call and available out-of-hours on a rota basis, except whilst on annual leave or by mutual agreement with your line manager.

We offer a range of benefits, including generous annual leave, attractive pension options, flexible working, and inclusive working environments. If you are a motivated and enthusiastic individual with a passion for digital technology, we would love to hear from you.



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