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Senior Visitor Experience Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Visitor Experience Manager to lead our welcome team at Ormesby Hall. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a wonderful experience.
Key Responsibilities
Lead and manage the welcome team to provide a high standard of service and presentation across the site
Develop and implement strategies to improve the visitor experience and increase membership sales
Work closely with the Visitor Experience & Operations Manager to develop the site offer and ensure seamless delivery of services
Provide excellent customer service and resolve any issues that may arise
Requirements
Good practical experience in visitor business, tourist, heritage or relevant visitor services environment
Excellent organisational skills and ability to work under pressure
Confident leader with a passion for delivering outstanding customer service
Ability to initiate service recovery without senior support
Good IT skills (all MS Office)
What We Offer
The National Trust has a lot to offer its employees, including a substantial pension scheme, free entry to National Trust places, and a range of other benefits. We are committed to creating an inclusive culture where everyone feels they belong.
How to Apply
For more information and to apply, please click here.
