Mansion Site Operations Manager

3 days ago


Middlesbrough, Middlesbrough, United Kingdom NATIONAL TRUST Full time

About the Role

We are seeking an experienced and skilled Welcome Manager to lead our team of Welcome Assistants and volunteers at Ormesby Hall, a Grade 1 listed mansion set in 280 acres of farm and parkland.

Key Responsibilities

  • Overall responsibility for the day-to-day operation of the welcome area, ensuring the delivery of the highest standards of service and visitor experience.
  • Lead and empower a team of 6 Welcome Assistants in welcoming visitors, ensuring a high standard of presentation across the site.
  • Work closely with the Visitor Experience & Operations Manager to develop the site offer.
  • Participate in the duty manager rota, including opening and closing the site, briefing volunteers, and trouble shooting.

Requirements

  • Good practical experience in visitor business, in a tourist, heritage, or relevant visitor services environment.
  • Naturally curious about people and with a passion to deliver the highest standards of customer service.
  • Excellent organisational skills and the ability to adapt under pressure.
  • Ability to initiate service recovery without senior support.

What We Offer

  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.


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