Mansion Site Operations Manager
3 days ago
About the Role
We are seeking an experienced and skilled Welcome Manager to lead our team of Welcome Assistants and volunteers at Ormesby Hall, a Grade 1 listed mansion set in 280 acres of farm and parkland.
Key Responsibilities
- Overall responsibility for the day-to-day operation of the welcome area, ensuring the delivery of the highest standards of service and visitor experience.
- Lead and empower a team of 6 Welcome Assistants in welcoming visitors, ensuring a high standard of presentation across the site.
- Work closely with the Visitor Experience & Operations Manager to develop the site offer.
- Participate in the duty manager rota, including opening and closing the site, briefing volunteers, and trouble shooting.
Requirements
- Good practical experience in visitor business, in a tourist, heritage, or relevant visitor services environment.
- Naturally curious about people and with a passion to deliver the highest standards of customer service.
- Excellent organisational skills and the ability to adapt under pressure.
- Ability to initiate service recovery without senior support.
What We Offer
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
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