Customer Service Representative

3 weeks ago

Little Driffield, East Yorkshire, United Kingdom Tesco Full time

About the Role

As a Tesco colleague, you will play a vital role in providing exceptional customer service and ensuring that our customers have a great shopping experience. You will be responsible for serving customers with passion and pride, greeting them with a smile, and making them feel welcome in our store.

Responsibilities

  • Know your customers and serve them with passion and pride; giving great natural service.
  • Be knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively, and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, live our values, make everyone feel welcome, and always follow our policies.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • Take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented, and ready to be a brand ambassador.

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

Working with us

We are committed to providing a safe and inclusive work environment for all our colleagues. We believe in the importance of teamwork, communication, and supporting each other to achieve our goals. As a Tesco colleague, you will be part of a diverse and dynamic team that is passionate about delivering exceptional customer service and making a difference in our communities.

Why choose Tesco

Tesco is a leading retailer with a commitment to quality, value, and customer satisfaction. We offer a range of benefits and opportunities for our colleagues, including training and development, career progression, and a competitive salary and benefits package. If you are passionate about delivering great customer service and working in a dynamic and supportive team, then we would love to hear from you.

How to apply

If you are interested in this role, please submit your application through our website. We look forward to hearing from you.

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