Director of Customer Experience Strategy

2 weeks ago


London, Greater London, United Kingdom UserTesting Technologies, Inc. Full time

At UserTesting Technologies, Inc., we are revolutionizing customer experience and experience research with our cutting-edge software and services. We're looking for a seasoned Director of Customer Experience Strategy to join our leadership team and help shape the future of customer experience management for our clients.

Key Responsibilities:
  • Lead and manage our presales team to deliver product expertise, solution demonstrations, and strategic guidance to prospective customers.
  • Partner closely with account executives, product teams, and other cross-functional stakeholders to ensure that our solutions meet customer needs and drive sales success.

Requirements:

  • Bachelor's degree in Business, Marketing, Customer Experience Management, Computer Science/Engineering, or a related field (MBA or advanced degree preferred).
  • Proven experience selling and supporting customer experience programs, CRM, or SaaS solutions to mid-market and enterprise clients.
  • Strong analytical skills and experience using data to drive decisions and optimize performance.

Estimated salary: $120,000 - $180,000 per year based on location and experience.



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