Director of Customer Strategy

3 weeks ago


London, Greater London, United Kingdom J.P. Boden & Co. Limited Full time

Job Title: Director of Customer Strategy

About Us

J.P. Boden & Co. Limited is a renowned fashion retailer with a strong presence in the UK, US, and Germany.

Salary

$120,000 - $150,000 per annum

Job Description

As a Director of Customer Strategy, you will lead the development and execution of our customer insight strategy, aligning it with our wider business goals. You will oversee end-to-end research processes, from creating and programming surveys to analysing results and presenting findings to senior stakeholders.

Key Responsibilities:
  • Develop and implement a client insights strategy that drives business growth.
  • Manage and moderate focus groups in key markets.
  • Design and execute regular tracking studies to support your overall Insights strategy.
  • Synthesise large data and insights across sources to deliver engaging presentations.

Our ideal candidate has experience in building business strategy founded in customer insights, deep understanding of data analytics, UXR, and marketing, and extensive focus group moderation experience.

Benefits

We offer a competitive salary, generous clothing allowance, holiday increase with years of service, portal with discounts and cashback offers, group personal pension scheme, life insurance cover, 24/7 Virtual GP service, free onsite parking, teas & coffee stations, and subsidised café.



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