Data Strategy Director
4 days ago
At Dept Holding B.V., we are seeking an experienced Data Strategy Director to lead our customer relationship management initiatives. As a senior leader, you will develop and implement strategies to increase customer satisfaction and loyalty, driving new customer acquisition and retention.
About the Role:
The Data Strategy Director is responsible for managing a team of professionals to execute CRM initiatives effectively, efficiently, and within budget. You will analyze customer data to identify trends and insights that inform business strategies and initiatives.
Key Responsibilities:
- Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention, and loyalty;
- Analyze customer data to identify trends and insights that can be used to inform business strategies and initiatives;
- Manage the implementation of customer acquisition/retention programs, including demand generation programs, referrals, and other initiatives;
- Monitor customer retention programs and develop strategies to address improvements and complaints;
- Stay up to date with emerging trends in customer relationship management and make recommendations for new initiatives;
We offer a competitive salary based on experience, ranging from £80,000 to £120,000 per annum, depending on qualifications and background. We also provide hybrid working arrangements, pension, free private healthcare, mental health support, 25 days paid holiday, and regular social events.
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