Technical Support Specialist
2 days ago
We are seeking a highly motivated and customer-centric individual to join our dynamic team as a Technical Support Specialist. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.
Job OverviewAir IT Limited is a leading provider of IT services, committed to fostering an inclusive and diverse workplace where everyone thrives.
This is an excellent opportunity for a skilled Technical Support Specialist to join our team and contribute to the success of our business.
Key Responsibilities- Provide first-line technical support to clients via phone and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
- Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
- Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
- Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
- Proactively identify opportunities to optimize client systems and processes through the effective use of Microsoft 365 and cloud technologies.
The estimated salary for this role is £32,000 - £40,000 per annum, depending on experience. We also offer a range of benefits, including hybrid working options, 25 days annual leave plus bank holidays, and ongoing learning and development opportunities.
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