Technical Support Specialist

2 weeks ago


Abingdon, Oxfordshire, United Kingdom Littlefish Full time
About the Company

At Littlefish, we're dedicated to delivering exceptional service and solutions to our clients. Our team is passionate about creating a positive impact and making a real difference in the world.


">Job Description

We're seeking an experienced Onsite IT Support Specialist to join our growing Service Delivery team. As a key member of our team, you will be responsible for providing technical support to our clients on a dedicated basis, covering desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration.


">Key Responsibilities
  • Provide effective onsite technical support to clients
  • Communicate effectively with clients and manage technical queries in line with company standards and SLAs

">Requirements

To be successful in this role, you'll need:


">
  • Previous experience in an IT support role
  • Understanding of basic networking concepts
  • Ability to demonstrate IT-related problem-solving skills
  • Working knowledge of IT infrastructure support across various technologies, including Office 365, Exchange, Windows 10 & 11, Active Directory, Azure, and iOS
  • Experience with deployment technologies such as Intune
  • Mobile phone support for iPhone/iPads
  • VIP support experience
  • Meeting room hardware

">Benefits
  • 25 days annual leave (plus Bank Holidays)
  • Purchase and sale of annual leave scheme
  • Healthcare cash plan
  • Internal training academy
  • Referral bonus scheme

">Salary

The salary for this position is up to £30,000 per annum, depending on experience.



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