Technical Service Specialist
10 hours ago
We are Stova, an innovative event technology company committed to delivering transformative experiences to our clients, attendees, and sponsors. With a focus on data-driven insights, we empower event planners and organizers to create unforgettable events.
We are currently seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a crucial role in providing technical and troubleshooting support to our clients, ensuring exceptional client service and teamwork. Your ability to make decisions will enable you to maintain and enhance relationships with clients.
Key Responsibilities:
- Providing prompt and effective client support and technical issue resolution via various communication channels
- Offering guidance and support for client platform configurations
- Troubleshooting and coordinating with other teams on system issues
- Exercising independent judgment to resolve issues efficiently
- Delivering training to clients on system usage and updates
- Fully documenting questions and issues for external and internal knowledge sharing
- Updating training and support materials as necessary
Requirements
To succeed in this role, you should possess:
- A Bachelor's degree or equivalent
- At least 2 years of experience in a software environment handling incoming client requests
- Excellent verbal, written, and interpersonal skills
- Proficiency in online software applications
- A high degree of accuracy and attention to detail
Benefits
We offer a comprehensive compensation package, including a competitive annual salary of $70,000 - $90,000, depending on experience.
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