Technical Service Specialist
3 days ago
We are seeking a Technical Service Specialist to join our IT team at Austin Fraser, a comprehensive educational institution offering further and higher education courses, training opportunities, and industry connections. As a Technical Service Specialist, you will be responsible for providing exceptional customer service skills to our customers, working closely with the IT Customer Service Team Leader and IT Services Business Partners to enhance existing services and develop service-related processes. You will identify trends and opportunities for improvement to contribute to the continuous enhancement of IT services.
Requirements:
- Possess a passion for IT and exceptional customer service skills
- Maintain a positive attitude, ensuring our customers receive exceptional support
- Work collaboratively with all IT teams to shape the overall approach to support provision
Why Choose Us:
- Competitive salary: £24,185 to £25,235 per annum (estimated)
- 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
- Access to Local government pension scheme
- Discounts at various stores and services across the UK via our Vivup App
- Various travel schemes including cycle to work, local transport, and car benefit scheme
- Opportunities for professional development, including 8 dedicated CPD days and our request to invest programme
We prioritize employee wellbeing and offer a range of benefits to support our colleagues, including being a carer confident employer, under the Endometriosis Friendly Employer scheme, and working towards Menopause Friendly accreditation.
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