Technical Customer Support Specialist

1 month ago


London, Greater London, United Kingdom LNRS Data Services Ltd Company Full time
About the Role

We are seeking a highly skilled Technical Customer Support Analyst to join our team at LNRS Data Services Ltd Company. As a key member of our support team, you will play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API.

Responsibilities
  • Troubleshoot and resolve escalated technical issues in a timely and efficient manner.
  • Facilitate API customer onboarding, ensuring a seamless and efficient experience.
  • Develop a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
  • Participate in projects such as migrations and communicate planned data changes effectively.
  • Document and maintain detailed records of support activities and resolutions.
Requirements
  • Display passion for learning and developing new skills, including API and basic SQL.
  • Demonstrate problem-solving skills.
  • Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
  • Deliver a world-class customer experience with energy that inspires others.
  • Provide a track record of customer-centricity.


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