Senior Enterprise Relationship Manager

1 month ago


London, Greater London, United Kingdom GlobalRelay Full time
Job Summary

We are seeking a highly skilled Senior Enterprise Relationship Manager to join our team at Global Relay. As a key member of our Enterprise Account Management team, you will be responsible for delivering exceptional customer service and support to our top UK/Euro accounts.

Your primary focus will be on enhancing our go-to-market strategy, expanding our revenue base in these key assigned Enterprise accounts, and providing ongoing support to our top customers throughout their lifecycle.

You will work closely with our product, design, and provisioning teams to identify emerging opportunities for development and ensure that our solutions meet the evolving needs of our biggest clients.

Key Responsibilities:

  • Develop and refine a program of support and engagement on our solutions, with a hard-core emphasis on user-experience.
  • Act as a liaison between customer and Product teams, ensuring seamless communication and collaboration.
  • Monitor project progress, resolve problems, and recommend actions to ensure timely delivery of solutions.
  • Contribute to the development and enhancement of Global Relay products and services, including stakeholder reviews.
  • Stay current with Global Relay's product roadmap to identify new upsell opportunities for Enterprise customers.

Requirements:

  • Minimum of 3 years of experience in SaaS implementations and customer-facing roles.
  • Prior experience leading complex engagements with Enterprise customers.
  • Prior experience in direct sales or solid understanding of the sales cycle/process.
  • Goal-oriented self-starter with great attention to detail and creativity.
  • Ability to work cross-functionally on multiple customer, process, and system projects simultaneously.


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