Supervisor - Outpatients

3 days ago


Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

About the Role

We are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at the Leeds Dental Institute. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective management of patient bookings, and providing excellent customer service.

Key Responsibilities

  • Supervise and train administration staff to ensure high-quality patient care and efficient service delivery.
  • Manage patient bookings and ensure timely and accurate processing of patient information.
  • Provide excellent customer service and respond to telephone enquiries in a polite and helpful manner.
  • Monitor attendance and performance of administration staff, providing feedback and support as needed.
  • Collaborate with other teams to ensure seamless service delivery and achieve Trust targets.

About Us

Leeds Teaching Hospitals NHS Trust is a leading healthcare provider in the UK, recognized for its staff engagement, great care, and rated GOOD by the Care Quality Commission. We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
  • Flexible working arrangements and work-life balance.

Requirements

  • Experience in a supervisory or senior role in a healthcare environment.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly and manage multiple priorities.
  • Knowledge of patient administration systems and processes.


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