Sales Administrator

4 weeks ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
Job Title: Desk Top Sales Administrator

We are seeking an experienced Desk Top Sales Administrator to join our team at Marlowe Fire & Security. As a key member of our sales team, you will play a vital role in providing exceptional customer service and support to our regional customers.

Key Responsibilities:
  • Raise quotes for small sales orders and ensure follow-up calls are made to customers.
  • Minimize customer attrition through excellent customer handling and service.
  • Review and respond to customer enquiries in a timely manner.
  • Perform ad-hoc requests for the Regional Sales team.
  • Add clear customer notes to Cash and update customers with their queries.
  • Provide service and minor works quotations from inbound telephone calls and email requests from existing customers.
  • Liaise and support the Regional Sales Team to ensure effective response to customers and liaise with other departments as needed.
  • Escalate potential risks to the business to the Commercial Sales Director.
  • Communicate effectively with internal and external customers.
Requirements:
  • Self-motivated with a strong commercial focus and confident in Excel, Word, and familiarity with CASH for Windows or similar Service Management software.
  • Energetic with enthusiasm and confidence is essential.
  • Customer-focused and adaptable to change.
  • Attention to detail and basic technical knowledge of Fire and Security products and systems.
  • A positive approach to all situations and respectful to others.
  • Commitment to deliver as expected.
Benefits:
  • Basic salary up to £24,000 subject to experience.
  • Commission.
  • Royal London Pension.
  • Life Assurance 4x Salary.
  • Free parking on-site.
  • Free gym on-site.
  • Mental Health & Well-being Scheme.
  • Employee Recognition Scheme.
  • Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
  • Paid holidays.
  • Additional day holiday for each full year of completed service (up to 25 days).
  • Paid Birthday Holiday.
  • Development and progression opportunities.

We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers' particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites' security and protecting their people.

We are committed to creating a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.


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