Sales Administrator
1 month ago
Job Title: Desk Top Sales Administrator
About the Role:
We are seeking an experienced Desk Top Sales Administrator to join our team at Marlowe Fire & Security. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our regional customers.
Key Responsibilities:
- Raise quotes for small sales orders and ensure follow-up calls are made to customers.
- Minimise customer attrition through excellent customer handling and service.
- Review and respond to all customer enquiries in a timely manner.
- Perform ad-hoc requests for the Regional Sales team.
- Add clear customer notes to Cash and update customers with their queries.
- Provide service and minor works quotations from inbound telephone calls and email requests from existing customers.
- Liaise and support the Regional Sales Team to ensure effective response to customers and liaise with other departments as needed.
- Escalate any potential risks to the business to the Commercial Sales Director.
- Communicate effectively with internal and external customers.
Requirements:
We are looking for a self-motivated individual with a strong commercial focus, confident in Excel, Word, and familiar with CASH for Windows or similar Service Management software. The ideal candidate will have a background in the Fire and/or Security industry and basic technical knowledge of Fire/Security products and systems.
Benefits:
We offer a competitive salary, commission, Royal London Pension, Life Assurance 4x Salary, free parking, free gym, mental health and well-being scheme, employee recognition scheme, paid recommend a friend scheme, paid holidays, and additional day holiday for each full year of completed service.
About Marlowe Fire & Security:
We operate nationally across all industries, delivering fire and security solutions that respond to our customers' particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements and supporting them in maintaining their sites' security and protecting their people.
Equal Opportunities:
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.
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