Product Management Leader

3 weeks ago

Guildford, Surrey, United Kingdom Electronic Arts Full time
Product Management Role at Electronic Arts

You will report to the Director of Product & Customer Success and will build the next generation of IT products to prepare our organization for the management of business operations of the future.

Key Responsibilities:
  • Uncover underlying customer needs by understanding end-user perspectives and pain points through research, empathy building, and sentiment monitoring.
  • Partner with engineering, UX, and external vendors to assess build vs. buy opportunities.
  • Manage delivery cycles to take ideas from concept to implementation.
  • Refine requirements based on prototyping, hands-on testing, and iterative feedback.
  • Create end-to-end product releases, including feature design, integrations, data migration, cutover from legacy applications, and support.
  • Manage delivery plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within a timeline and resource constraints.
  • Facilitate collaboration with team member groups to lead process, people, and policy changes to enhance product changes.
  • Build awareness, excitement, and knowledge of new features through customer communication channels and potentially training material creation and facilitation of training sessions.
  • Work with Customer Success Managers to solicit customer feedback and analyze data to constantly test product and approach.
  • Provide oversight and coaching to less senior team members, including detailed quality reviews.
  • Bridge decisions, issues, and focus of multiple products to ensure product lines deliver a good user experience, optimizing resources.
Requirements:
  • Business/Computer Science Degree or equivalent professional qualifications.
  • Will consider 4+ years industry experience in either product, business analyst, or program management roles with recent product management experience.
  • Experience of products & processes in the Software and Asset Management area.
  • Proactive, organized, and detailed planning, including timeline & budget considerations.

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