Product Management Leader

3 weeks ago


Guildford, Surrey, United Kingdom Electronic Arts Inc. Full time
Product Management Role at Electronic Arts Inc.

As a Product Management professional at Electronic Arts Inc., you will play a crucial role in shaping the future of our IT products. Reporting to the Director of Product & Customer Success, you will be part of the EAIT Business Management team and will be responsible for building the next generation of IT products that will prepare our organization for the management of business operations of the future.

Key Responsibilities:
  • Collaborate with IT functions across the company to identify impactful opportunities and work with delivery teams to bring solutions to life.
  • Work with your team to understand goals and projects, aligning the product strategy to their needs.
  • Uncover underlying customer needs by understanding end-user perspectives and pain points through research, empathy building, and sentiment monitoring.
  • Partner with engineering, UX, and external vendors to assess build vs. buy decisions.
  • Manage the delivery cycle to take ideas from concept to implementation.
  • Refine requirements based on prototyping, hands-on testing, and iterative feedback, being a bridge between customer desires and technical realities.
  • Create end-to-end product releases, including feature design, integrations, data migration, cutover from legacy applications, and support.
  • Manage delivery plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within a timeline and resource constraints.
  • Facilitate collaboration with team member groups to lead process, people, and policy changes to enhance product changes.
  • Build awareness, excitement, and knowledge of new features through various customer communication channels and potentially training material creation and facilitation of training sessions.
  • Work with Customer Success Managers, solicit customer feedback, and analyze data to constantly test product and approach.
  • Provide oversight and coaching to less senior team members, including detailed quality reviews.
  • Bridge decisions, issues, and focus of multiple products to ensure the product line as a whole is delivering a good user experience, optimizing resources.
Requirements:
  • Bachelor's degree in Business or Computer Science or equivalent professional qualifications.
  • 4+ years of industry experience in product, business analyst, or program management roles with recent product management experience.
  • Experience of products and processes in the Software and Asset Management area.
  • Proactive, organized, and detailed planning, including timeline and budget considerations.
  • Ability to anticipate potential issues and creative solutions.


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