Product Management Leader

7 days ago

Guildford, Surrey, United Kingdom Electronic Arts Inc. Full time
Product Management Leader

As a Product Management Leader at Electronic Arts Inc., you will play a critical role in shaping the future of our IT products. Reporting to the Director of Product & Customer Success, you will be responsible for building the next generation of IT products that will enable our organization to effectively manage business operations.

Key Responsibilities:

  • Collaborate with IT functions across the company to identify impactful opportunities and work with delivery teams to bring solutions to life.
  • Work with your team to understand goals and projects, aligning the product strategy to their needs.
  • Uncover underlying customer needs by understanding end-user perspectives and pain points through research, empathy building, and sentiment monitoring.
  • Partner with engineering, UX, and external vendors to assess build vs. buy options.
  • Manage delivery cycles to take ideas from concept to implementation.
  • Refine requirements based on prototyping, hands-on testing, and iterative feedback.
  • Create end-to-end product releases, including feature design, integrations, data migration, cutover from legacy applications, and support.
  • Manage delivery plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within a timeline and resource constraints.
  • Facilitate collaboration with team member groups to lead process, people, and policy changes to enhance product changes.
  • Build awareness, excitement, and knowledge of new features through customer communication channels and potentially training material creation and facilitation of training sessions.
  • Work with Customer Success Managers to solicit customer feedback and analyze data to constantly test product and approach.
  • Provide oversight and coaching to less senior team members, including detailed quality reviews.
  • Bridge decisions, issues, and focus of multiple products to ensure the product line as a whole is delivering a good user experience, optimizing resources.

Requirements:

  • Bachelor's degree in Business or Computer Science or equivalent professional qualifications.
  • 4+ years of industry experience in product, business analyst, or program management roles with recent product management experience.
  • Experience of products and processes in the Software and Asset Management area.
  • Proactive, organized, and detailed planning, including timeline and budget considerations.
  • Ability to anticipate potential issues and creative solutions.

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