CRM System Manager

2 weeks ago

Liverpool, Liverpool, United Kingdom Believe Full time
{"h1": "CRM System Manager", "p": "At Believe, we are seeking a highly skilled CRM System Manager to join our team. As a key member of our organization, you will be responsible for maximizing the ROI on our CRM system by enhancing understanding, ensuring consistent usage, promoting adoption, maintaining data integrity, and facilitating development requests across Sentric/Believe.

Key Responsibilities:

* Lead CRM Adoption: Champion the consistent and appropriate adoption of the CRM system across Sentric, ensuring that its value is widely understood and embraced by all teams.
* Business and Process Change Implementation: Lead on implementing business and process changes, providing strategic input and practical solutions related to the CRM system.
* Security Measures: Create and maintain security measures across the CRM to protect sensitive data, approval hierarchy and ensure compliance with relevant regulations.
* Stakeholder Engagement: Own and facilitate regular CRM stakeholder meetings, ensuring open communication, collaboration, and alignment with business goals.
* Training, Support and Documentation: Provide comprehensive training and support through sessions and the production of resources, ensuring all teams maximise their use of the CRM. Ensure that all training support documentation remains current and relevant.
* Data Integrity and Insights: Work closely with the Insights team to regularly review the approach to data integrity, taking action to ensure consistency, reduce duplication, and improve accuracy within the CRM.
* Dashboard and Reporting: In collaboration with the Client Services Support Manager, take ownership of CRM specific reporting across service, marketing and sales processes that sit within the CRM.
* Process Improvement: Continually review, maintain, and enhance processes within the CRM that deliver measurable benefits to both staff and members, identifying areas where the system is underutilised or can be improved.
* Automation Development: Collaborate with marketing, business development, client services, sync, and legal teams to develop and implement automated CRM solutions that streamline workflows, enhance efficiency, and drive targeted outcomes across these functions.
* Development Prioritisation: Work with teams across Sentric to identify and prioritise areas for CRM development that will have the most significant impact, whether on customer satisfaction, revenue, or improved workflows.

Requirements:

* 3 – 5 years of proven experience within CRM management, ownership or a CRM solutions implementation role.
* Strong understanding of CRM platforms preferably experiences with HubSpot and/or Salesforce, data management, and system integration.

What We Offer:

* Private Health Care
* Pension plan
* 25 days annual leave, + 1 day for your birthday
* Life assurance and long-term disability cover
* Access a digital mental health and well-being platform
* Tailor-made training and coaching program
* Enhanced sickness pay and maternity/paternity cover

Join our team and be part of a dynamic and innovative company that is shaping the future of the music industry.

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

We look forward to hearing from you.

Believe is an equal opportunities employer.

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