Technical Operations Manager

5 days ago


Liverpool, Liverpool, United Kingdom System C Full time

About System C

System C is a leading provider of health and social care software solutions, dedicated to improving care through innovative IT solutions.

About the Role

As a Technical Operations Manager, you will be responsible for leading our Managed Services Team, ensuring seamless delivery and support of both on-premises and cloud infrastructure for our internal and external clients.

This role is pivotal in maintaining the enterprise infrastructure that powers our business, collaborating with various teams to ensure our services are delivered efficiently and within Service Level Agreements (SLAs).

Key Responsibilities

  • Team Leadership: Lead and manage a team of specialist engineers in infrastructure and cloud technologies.
  • Service Desk Management: Oversee the Technical Service Desk, ensuring high service uptime and satisfaction.
  • Managed Services Roadmap: Contribute to the development of the Managed Services Roadmap, aligning it with business goals.
  • Culture and Collaboration: Foster a positive, collaborative atmosphere within the Managed Services Department.
  • Service Improvement: Drive continuous service improvement and efficiency initiatives.
  • Supplier Management: Manage supplier relationships, purchasing, and compliance.
  • Audit Readiness: Ensure the department is always audit-ready and aligned with company policies.

Requirements

  • Leadership Experience: A minimum of 2 years' experience in a team lead/manager role or 5 years in a senior technical position.
  • Technical Expertise: Extensive experience in enterprise infrastructure, Microsoft Azure, virtualization, and Microsoft technologies.
  • Communication Skills: Proven ability to manage resources and lead teams in high-pressure scenarios, such as Priority 1 incidents.
  • Education: A degree in a relevant field or equivalent extensive experience.

Desirable Skills

  • Management Qualifications: Management qualifications or technical certifications.
  • DevOps Experience: Experience working within a DevOps environment.
  • ITIL Knowledge: Familiarity with ITIL-based methodologies and change management.


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