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Technical Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom DCS Technology Full time

Job Summary: We are seeking a highly skilled and experienced Systems Engineer to join our team at DCS Technology. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our systems and providing top-notch technical support to our employees.

Key Responsibilities:

  • Technical Support: Provide expert assistance to end-users, addressing a wide range of IT issues with speed and precision, ensuring minimal disruption to our operations.
  • Troubleshooting: Diagnose and resolve hardware and software problems, utilizing your technical expertise to identify and fix issues efficiently.
  • System Setup & Configuration: Handle the setup and configuration of computer systems, optimizing them for peak performance and ensuring they meet our business needs.
  • Process Design & Implementation: Craft and implement efficient processes, incorporating mathematical models and automation to enhance user experience and system reliability.
  • Automation: Introduce and maintain system automations to streamline operations, reducing manual interventions and improving overall efficiency.
  • Development Projects: Participate in various development initiatives, contributing to the timely delivery of business-critical projects, reviewing and testing all development work completed, and providing personal input and ideas to achieve reliable results.

Requirements:

  • Proven experience in systems engineering and technical operations.
  • Excellent technical skills, with expertise in hardware and software troubleshooting and configuration.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on delivering high-quality results under pressure.