Technical Operations Manager
4 weeks ago
Matalan is a retail industry leader that has undergone significant transformations over the years. Our commitment to innovation and quality has enabled us to stay ahead of the curve. We are now seeking a Technical Manager to drive our quality strategy forward.
The successful candidate will be responsible for co-creating and delivering our quality strategy, ensuring that our Tech team's KPIs align with our quality objectives. We offer a collaborative environment where everyone can develop their skills and capabilities, and see opportunities for personal growth.
Key responsibilities include:
- Co-creating and delivering the Matalan Quality Strategy
- Ensuring Tech team KPIs align with Matalan quality objectives
- Supplier management, including onboarding new suppliers and continuous improvement of supplier performance
- Risk Assessment, managing risk to Matalan arising from product safety, legislation, and supply base
- Commercial approvals for major product failures and management of supplier non-compliance
- Returns management and customer complaints, reducing quality-related returns and dealing with major customer complaints
We offer a competitive salary, 20% staff discount, Thrive Recognition Scheme, wellbeing support, life assurance, Retail Rewards platform, and access to career development opportunities.
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