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Senior Infrastructure Manager
2 months ago
We are seeking a highly skilled Technical Operations Manager to lead our Managed Services Team at System C, a leading health and social care software provider. As a key member of our team, you will be responsible for overseeing the delivery and support of our enterprise infrastructure, ensuring seamless service uptime and satisfaction.
Key Responsibilities- Lead and manage a team of specialist engineers in infrastructure and cloud technologies.
- Oversee the Technical Service Desk, ensuring high service uptime and satisfaction.
- Contribute to the Managed Services Roadmap, aligning it with business goals.
- Foster a positive, collaborative atmosphere within the Managed Services Department.
- Drive continuous service improvement and efficiency initiatives.
- Manage supplier relationships, purchasing, and compliance.
- Ensure the department is always audit-ready and aligned with company policies.
- A minimum of 2 years' experience in a team lead/manager role or 5 years in a senior technical position.
- Extensive experience in enterprise infrastructure, Microsoft Azure, virtualisation, and Microsoft technologies.
- Proven ability to manage resources and lead teams in high-pressure scenarios, such as Priority 1 incidents.
- Excellent communication skills and the ability to juggle multiple projects.
- A degree in a relevant field or equivalent extensive experience.
- Management qualifications or technical certifications.
- Experience working within a DevOps environment.
- Familiarity with ITIL-based methodologies and change management.