CRM System Manager

2 days ago

Liverpool, Liverpool, United Kingdom Believe Full time
Job Title: Casino CRM Executive

Believe is a global leader in the digital distribution of music, and we're looking for a skilled CRM Executive to join our team at Sentric Music. As a key member of our organization, you will be responsible for maximizing the ROI on our CRM system, ensuring consistent usage, promoting adoption, and maintaining data integrity.

Key Responsibilities:
  • CRM Adoption: Champion the consistent and appropriate adoption of the CRM system across Sentric, ensuring its value is widely understood and embraced by all teams.
  • Business and Process Change Implementation: Lead on implementing business and process changes, providing strategic input and practical solutions related to the CRM system.
  • Security Measures: Create and maintain security measures across the CRM to protect sensitive data, approval hierarchy, and ensure compliance with relevant regulations.
  • Stakeholder Engagement: Own and facilitate regular CRM stakeholder meetings, ensuring open communication, collaboration, and alignment with business goals.
  • Training, Support, and Documentation: Provide comprehensive training and support through sessions and the production of resources, ensuring all teams maximize their use of the CRM.
  • Data Integrity and Insights: Work closely with the Insights team to regularly review the approach to data integrity, taking action to ensure consistency, reduce duplication, and improve accuracy within the CRM.
  • Dashboard and Reporting: In collaboration with Client Services Support Manager, take ownership of CRM-specific reporting across service, marketing, and sales processes that sit within the CRM.
  • Process Improvement: Continually review, maintain, and enhance processes within the CRM that deliver measurable benefits to both staff and members, identifying areas where the system is underutilized or can be improved.
  • Automation Development: Collaborate with marketing, business development, client services, sync, and legal teams to develop and implement automated CRM solutions that streamline workflows, enhance efficiency, and drive targeted outcomes across these functions.
  • Development Prioritization: Work with teams across Sentric to identify and prioritize areas for CRM development that will have the most significant impact, whether on customer satisfaction, revenue, or improved workflows.
Requirements:
  • 3-5 years of proven experience within CRM management, ownership, or a CRM solutions implementation role.
  • Strong understanding of CRM platforms, preferably with experience with HubSpot and/or Salesforce, data management, and system integration.
What We Offer:
  • Hybrid remote working policy.
  • Private Health Care.
  • Pension plan.
  • 25 days annual leave, + 1 day for your birthday.
  • Life assurance and long-term disability cover.
  • Access to a digital mental health and well-being platform.
  • Tailor-made training and coaching program.
  • Enhanced sickness pay and maternity/paternity cover.
Join Our Team:

We are committed to having a workforce that is representative of the community we serve at all levels of the organization. We welcome applications from all backgrounds and all sections of the community, regardless of age, disability, gender, race, religion, and sexual orientation.

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