Pension Operations Lead

2 weeks ago


London, Greater London, United Kingdom PIC Full time
Pension Operations Lead Role at PIC

PIC is recruiting for a Pension Operations Lead to join its Customer Operations function. In this role, you will be responsible for collaborating with the Risk / Origination / Finance / Transitions departments to implement improvements to systems, processes, and technology. You will also apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders, delivering strong business outcomes relating to capital, profitability, the Company brand and market reputation.

Key Accountabilities
  • Ensure Trustee clients receive the highest levels of customer care.
  • Deliver funding to Trustee clients in line with deal requirements.
  • Check monthly payroll funding for schemes not administered by PIC's outsourced administrators and provide relevant feedback.
  • Onboard new business into PIC's operating model and create funding reconciliations.
  • Complete data verification checks, review and analyse complex data, understand and communicate data reports, provide solutions.
  • Support Trustees, their administrators or in-house pensions teams throughout the data cleanse process.
  • Provide training to junior members of the team and be a point of contact to support their personal development.
  • Undertake and manage ad-hoc projects as required.
  • Attend meetings and conference calls where required.


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