Aftersales and Customer Support Manager

3 weeks ago


Poole, Poole, United Kingdom Collaborate Recruitment Full time
Job Description:

As a Customer Service Team Leader at Collaborate Recruitment, you will be responsible for leading a team of customer service representatives and delivering exceptional customer experiences. This is an exciting opportunity to join a dynamic team and make a real difference to our customers.

About the Role:

The Customer Service Team Leader will be responsible for leading and managing a team of customer service representatives, providing guidance, support, and training to ensure that they have the skills and knowledge needed to deliver excellent customer service. The successful candidate will also be responsible for delivering exceptional customer experiences, resolving customer queries and concerns in a timely and professional manner.

Key Responsibilities:
  1. Customer Service: Provide exceptional customer service via email, phone, and in-person interactions, resolving customer queries and concerns in a timely and professional manner.
  2. Order Processing: Process orders accurately and efficiently, ensuring that customer needs are met and orders are fulfilled on time.
  3. Team Management: Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure that they have the skills and knowledge needed to deliver excellent customer service.
Requirements:
  1. A minimum of 2 years' experience in a customer service role, with a proven track record of delivering exceptional customer experiences.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
  3. Strong leadership and management skills, with the ability to motivate and inspire a team to achieve their best.
Benefits:
  • Competitive salary: £35,000 - £40,000 per annum, depending on experience.
  • Annual bonus scheme, with opportunities to earn up to 10% of annual salary.
  • Hybrid working arrangement, with the option to work from home or in our stunning offices in Poole.


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