Customer Service Team Leader

6 days ago


Poole, Poole, United Kingdom Collaborate Recruitment Full time
Job Title: Aftersales / Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader to join our team at Collaborate Recruitment. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Key Responsibilities:
  • Manage customer queries via email and phone, providing timely and effective resolutions.
  • Process orders from start to finish, ensuring seamless delivery to customers.
  • Collaborate with internal teams to ensure efficient query resolution.

Requirements:
  • Minimum 2 years' experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Confidence in using Microsoft Office and internal systems.

What We Offer:
  • A competitive basic salary of £25,000 - £35,000 per annum.
  • An annual bonus scheme based on individual performance.
  • A hybrid working arrangement, with the option to work from home or our offices in Poole.


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