Customer Service Team Lead

3 days ago


Poole, Poole, United Kingdom Travelodge Hotels Limited Full time

Are you looking for a challenging career with opportunities for growth and development in a fast-paced service industry?

We have an exciting opportunity for an Assistant Hotel Manager at Travelodge Hotels Limited. As a key member of our hotel team, you will be responsible for leading, coaching and motivating your colleagues to deliver exceptional customer experiences.

  • Develop and implement personal development plans to support the career growth of your team members
  • Recruit and onboard new team members, ensuring they receive a warm and welcoming induction
  • Maintain high standards of food preparation and presentation (if working in a Bar Cafe hotel)
  • Cross-sell and upsell food and beverage products to maximize sales (if working in a Bar Cafe hotel)
  • Analyze customer feedback to identify areas for improvement and develop targeted action plans
  • Oversee cleaning operations to ensure rooms and public areas meet company best practice
  • Report and oversee any repairs or maintenance required
Why Choose Travelodge?

We offer a dynamic work environment with opportunities for professional growth and development. Our hotel teams are passionate about delivering exceptional customer experiences, and we're committed to supporting their success.

You'll be a results-driven individual with experience leading a team in a service-oriented industry. Food and beverage experience is desirable for Bar Cafe hotel roles.

We offer a competitive salary and benefits package, including:

  • $27,000 per year (dependent on experience)
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, plus food and soft drinks
  • Discounts for friends and family on thousands of rooms at $14.99
  • $50 voucher on each work anniversary
  • 28 days annual leave, plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totaling 8% (employer contribution 3%)


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