Customer Service Team Leader

6 days ago


Poole, Poole, United Kingdom Collaborate Recruitment Full time

Job Title: Customer Service Team Leader

Location: Poole

We are seeking a highly motivated and experienced CUSTOMER SERVICE TEAM LEADER to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  1. Act as the primary contact for customer service queries, managing inquiries from stock availability, pricing information, and delivery issues.
  2. Process orders and oversee the order process through to final invoice.
  3. Interact with sales reps and agents in relation to customer accounts, queries, and any associated issues with orders, deliveries, and returns.
  4. Work closely with internal teams to ensure that queries are dealt with efficiently.
  5. Arrange for shipment of goods to customers and deal with couriers, third-party service providers, and the warehouse/distribution team.
  6. Compile weekly forecasts for the warehouse to ensure they are aware of changes to pricing, products, and new released items.
  7. Update internal systems and spreadsheets to ensure records are kept up to date.

About the Role:

  • This is an excellent opportunity for someone looking to develop their career in customer service and take on a leadership role.
  • The successful candidate will have a minimum of 2 years' experience working in a customer service role and will be confident using systems and spreadsheets.
  • We are looking for a team player who enjoys collaborating with colleagues and contributing ideas to the team.

Benefits:

  • Competitive basic salary: £28,000 - £35,000 per annum.
  • Annual bonus scheme.
  • Hybrid working arrangement (office and remote work).
  • Opportunity to develop your skills and career within a growing organisation.


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