Customer Service Representative

5 days ago


Poole, Poole, United Kingdom Funky Pigeon Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WHSmith in Poole.

This is a permanent position, working 15 hours per week across Thursdays, Fridays, and Saturdays.

Key Responsibilities:

  • Deliver exceptional customer service to all customers, ensuring their needs are met quickly and efficiently.
  • Manage queues effectively, ensuring customers have access to the services they need in a timely manner.
  • Maintain high standards of governance and attention to detail, ensuring accuracy and precision in all tasks.

Your Skills and Qualifications:

  • You will have a passion for delivering outstanding customer experiences, with previous experience in a retail environment.
  • You will be a team player, committed to supporting your colleagues and contributing to a positive store culture.
  • You will have excellent communication skills, able to interact with customers and colleagues in a friendly and professional manner.

What We Offer:

  • A competitive salary of £9.50 per hour, reflecting the importance of this role in delivering exceptional customer service.
  • A comprehensive benefits package, including a pension scheme, paid annual leave, and employee discounts.
  • An Employee Assistance Programme, providing support and guidance for your wellbeing.


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